The Communication Challenge in Indian Clinics
Most Indian clinics manage patient communication on the doctor's personal phone or a shared basic WhatsApp number. Messages get missed. Appointment reminders are forgotten. Reports are shared on personal chats. This is neither professional nor scalable.
A Complete WhatsApp System for Clinics
New Patient Welcome
New patient contacts the clinic → instant WhatsApp: "Welcome to [Clinic Name]! We're sending you our patient registration form. Once filled, we can book your appointment. Our doctors: [list]. Working hours: [hours]"
Appointment Confirmation + Reminder
Appointment booked → instant confirmation. 24 hours before → reminder: "Reminder: Your appointment with Dr. [Name] is tomorrow at [time]. Please bring your previous prescriptions and reports. Parking available at [location]."
Report Sharing
Test reports ready → "Hi {{name}}, your lab reports are ready. I'm sending them now. Dr. [Name] has reviewed them and will explain during your next visit on [date]."
Prescription Refill Reminder
30 days after prescription → "Hi {{name}}, it's been a month since your last visit. Your prescription for [medicine] may need renewal. Book a follow-up: [link]"
Post-Consultation Follow-up
3 days after consultation → "Hi {{name}}, how are you feeling after your treatment? If symptoms persist or worsen, please don't hesitate to reach out."
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